Refund Policy

Last updated: September 25, 2026.

JoyiStore wants users to understand what they are purchasing. If your Premium membership did not meet your expectations, you may request a refund by contacting [email protected].

How to request a refund

Email us from the address used at checkout and include the Stripe receipt, order reference, or other purchase information you have available. Do not send full payment card numbers or passwords.

Processing

We aim to review and process eligible refund requests promptly, typically within 5 business days after we have enough information to identify the purchase. Your bank or card provider may take additional time to post the refund.

Access after a refund

When a Premium purchase is refunded, access associated with that purchase may be cancelled or removed. For recurring monthly subscriptions, cancelling future billing is separate from refunding a completed charge unless support confirms otherwise.

Service expectations

JoyiStore Premium provides access to iOS customization content and member resources. It does not guarantee a full jailbreak, permanent app signing, or compatibility with every device and every iOS version. If you purchased based on a misunderstanding of the service, explain that in your request so we can review it fairly.

Contact

Refund and billing support: [email protected].